Company Background

Kwik Fit was established in 1971 by Sir Tom Farmer and is now one of the world's largest independent automotive parts repair and replacement specialists.

The Kwik Fit philosophy today is the same as it was in 1971. The then Chief Executive and Chairman, Sir Tom Farmer said, "At Kwik Fit the most important person is the customer and it must be our aim to give 100% customer delight 100% of the time. Our continued success depends on the loyalty of our customers. We are committed to offering them the best value for money with a fast, courteous and professional service. We offer the highest quality products and guarantees."

Kwik Fit Insurance Services

As a result of customer demand Kwik Fit Insurance Services was launched in 1995 and has grown to become one of the UK's leading motor insurance distributors.

Many considered this to be a very bold move into an already very competitive marketplace. Tom Farmer was convinced that the philosophy of always going the extra mile for customers, which had revolutionised the auto repair industry, would change the face of insurance.

Originally employing 130 people, our trailblazing call centre at Uddingston, Lanarkshire, now employs more than 800 people, handling an incredible 10 million calls every year .

In November 2002 Kwik-Fit was sold to CVC Europe, and in June 2005 the company changed hands again, this time to PAI Partners. As a business our philosophy remains unchanged and we are entirely focused on providing the best possible service to our customers. Similarly, we work very hard to provide all our staff with training and coaching to allow them to maximise their potential and support our customers

Since its launch in 1995, Kwik Fit Insurance services has grown and developed into one of Scotland's most dynamic and award winning contact centres.

We are an insurance intermediary specialising in general insurance, for you, your car and your home.