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About us

Company Background

Kwik-Fit was established in 1971 by Sir Tom Farmer and is now one of the world's largest independent automotive parts repair and replacement specialists.

The Kwik-Fit philosophy today is the same as it was in 1971. The then Chief Executive and Chairman, Sir Tom Farmer said, "At Kwik-Fit the most important person is the customer and it must be our aim to give 100% customer delight 100% of the time. Our continued success depends on the loyalty of our customers. We are committed to offering them the best value for money with a fast, courteous and professional service. We offer the highest quality products and guarantees."

Kwik-Fit Insurance Services

As a result of customer demand Kwik-Fit Insurance Services was launched in 1995 and has grown to become one of the UK's leading motor insurance distributors.

Many considered this to be a very bold move into an already very competitive marketplace. Tom Farmer was convinced that the philosophy of always going the extra mile for customers, which had revolutionised the auto repair industry, would change the face of insurance.

Originally employing 130 people, our trailblazing call centre at Uddingston, Lanarkshire, now employs more than 1000 people, handling in excess 10 million calls every year and have almost 600,000 customers on our books.

77% of our business comes from online channels with us writing over 150,000 web car insurance policies in the last year.

On 17th November 2002 the sale of Kwik-Fit was concluded and the new owners were CVC Europe. However, Kwik-Fit has recently been sold again and on 27 June 2005 were bought over by PAI Partners. As a business our philosophy remains unchanged and we continue to be entirely focused on providing the best possible service to our customers, across the length and breadth of the country, and similarly, we work very hard to provide all our staff with the training programmes and mentoring necessary to allow them to maximise their potential and support our customers.

Since its inception in 1995, Kwik-Fit Insurance services has grown and developed into one of Scotland's most dynamic and award winning call centres. We were recently named by the Sunday Times as the 66th best company to work for in Britain.

We are an insurance intermediary specialising in car and home insurance.

We’ll search our panel

It only takes a few minutes to get a quote and what's more, we take the hassle out of finding a competitive insurer for our customers as we search our panel of 28 leading car insurers to find our best price. The price we give also includes an online discount of up to 20% and the customer can also buy online.