We do everything we can to provide a transparent hassle-free service that ensures you get the right cover at the right price – including letting you compare our quote with those of leading car insurance providers. We can only do this if we have the full facts.

The following links are designed to help make sure we both have all the information we need.

When cover begins and ends

Insurance cover will only begin when we receive your payment and we issue confirmation that cover has begun. We can only sell policies over the phone currently but plan to extend this to the internet in future.

Most policies we sell are annual policies which end one year after the start date of cover (unless cancelled before then). However, there are exceptions to this. For example, single trip travel insurance lasts for the number of days you choose. In all cases, we will tell you how long the policy lasts before you buy and your policy documents will show this information too.

Renewals

If you buy insurance from us and pay by monthly direct debit, for your convenience and protection we will automatically renew your insurance policies (unless you tell us otherwise). This includes any additional policies such as; breakdown cover, legal expenses insurance and payment protection cover, if you also pay these policies by direct debit. We will write to you before the policy renewal date to remind you of this and to let you know what the revised payments will be.

How to cancel

If, after buying a policy from us, you decide to cancel it, please call us. In most cases, we will be able to take your instruction over the phone. Alternatively, you may write to us. Your policy documents will show the full cancellation procedure. For motor insurance, you will need to return the certificate of motor insurance to us within 7 days of the cancellation date.