We do everything we can to provide a transparent hassle-free service that ensures you get the right cover at the right price – including letting you compare our quote with those of leading car insurance providers. We can only do this if we have the full facts.
The following links are designed to help make sure we both have all the information we need.
When cover begins and ends
All the home insurance policies we sell are annual policies. Cover only begins once we have received your payment and end one year after the start date unless cancelled earlier.
Renewals
If you pay your insurance by direct debit, for your convenience and to ensure you’re covered, we will renew your policies automatically - unless you instruct us otherwise. This includes all other policies which are also paid by direct debit. We will write to you before the renal dates to remind you that this is going to happen and what the new payments will be.
How to cancel
If you decide to cancel a policy you’ve bought, please call us. Usually, we will be able to take your instructions over the phone but you may write to us. Your policy document will show the full cancellation procedure.
