We do everything we can to provide a transparent hassle-free service that ensures you get the right cover at the right price – including letting you compare our quote with those of leading car insurance providers. We can only do this if we have the full facts.

The following links are designed to help make sure we both have all the information we need.

If You Have a Complaint

We aim to provide satisfactory service at all times. If we let you down, please tell us and we will do our best to resolve the problem.

Step 1

Please call us on 0800 280 2205.

We will do our best to resolve the matter quickly. If you are not completely satisfied, please ask to speak to a Customer Relations Officer.

If you prefer, you may write to our Managing Director outlining your concerns and quoting your Customer Reference Number. Or, you can email us at customerrelations@kfis.co.uk

Our aim is to acknowledge your complaint within 5 working days and resolve it within 20 working days. But in some cases it may take longer. If so, we will let you know. In all cases, you will receive a final written response within 40 working days.

Step 2

If you have received our final written response and you are still not satisfied, you can refer your complaint to the Financial Ombudsman Service within 6 months:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

The Ombudsman will need a completed form, which you can get from their website at www.financial-ombudsman.org.uk

They can also help you complete the form by taking your details over the phone on 0845 080 1800.

Please note that if you are a business customer with an annual turnover in excess of £1million, you may not have access to the Ombudsman Service. Referral to the Ombudsman does not affect your right to take legal action.